There’s a huge mistake I see too many business owners make…
They think customers would rather chat on their website than talk to your company on the phone and so they neglect their phone system.
Surveys show that 75% percent of customers still believe calling is the most effective way to get a quick response from businesses.
Even if your customers can contact you through more modern channels like texting, messaging apps, or your website, phone communication remains the leading way to connect with and serve your customers.
If you’re dropping calls and experiencing frequent phone outages, it’s costing you money and hurting your reputation. Don’t keep limping along.
Here are five more telltale signs it’s time for a phone system upgrade:
1. You have to be in the office to accept calls or hear voicemails
Old phone systems don’t offer flexibility and mobility like Voice over Internet Protocol. With VOIP you don’t need to sit next to the phone to receive a call. You can take calls anywhere, as long as there’s a broadband connection. This means you can answer calls and get voicemail and faxes via e-mail, whether it’s with a cell phone, laptop, tablet, or hybrid giving you the flexibility you need to serve your clients on a whole other level.
2. Customers hear a busy signal if you’re on another call
If I call you and I get a busy signal, I assume your phone system is down. Depending on the urgency of the call, I might call your competitor to get the support I need. Call waiting on a VOIP system is a simple feature that will allow incoming dialers to either leave a message, be re-directed to another extension in the office, or wait until you get off the phone with your initial call.
3. It’s like pulling teeth to get a new employee with an extension
Fixed-line phone systems are not expandable. A true internet based VOIP phone system can handle your business’ growth and expansion. Add a phone and configure a new extension for the employee and you are in business.
4. You have no idea how many calls you’re taking per day, week or month.
You could try and call AT&T or whoever your provider is. Good luck with that. With a VOIP system, you get a reporting mechanism to give you real-time results on call data. These detailed call reports will show you the length of calls, who called (or was dialed), the number of calls for a certain period of time as well as live views of which employees are on the phone at any certain time.
5. You’re spending an arm and a leg on your phone bill.
VOIP systems are generally less expensive than plain old phone systems. As VOIP technology increases, the demand for phone companies to run telephone wire into your office decreases. Therefore, the requests get more expensive. A phone line with unlimited long distance can run over $40/line. Imagine If you need 20-25 lines? That same setup in a VOIP system can be had for under $350/month worth of VOIP lines (or SIP Trunks).
Curious about the downside to a VOIP system or how to employ a VOIP system for your office? Let’s talk!
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