Managed IT Services
If you're looking for a managed service provider (MSP) as an alternative or supplement to traditional in-house IT services, request a free assessment and discover how Inline can get your business running smoothly.
There’s nothing worse than feeling…
- Like you have to handle tech issues even though you pay an IT company
- Frustrated by faulty technology slowing your business down
- Tired of receiving “surprise” bills with hidden fees from your IT vendor
- Annoyed by rude IT contractors who never show up on time
- Irritated by sending a service request only to hear back from your IT provider 3 days later
In a world where we’re more connected than ever, you don’t have the time or energy to deal with IT service providers who:
- Overpromise and underdeliver
- Point fingers, passing the blame to other vendors or your employees
- Nickel and dime you with trip charges and mileage fees
Instead, you need a reliable company with friendly, prompt service. You need a provider who is knowledgeable, professional and promises to deliver these services at one all-inclusive, predictable flat monthly fee.
You Need Inline Networks
With Inline’s Managed IT Service, your company can gain hands-on support, systems management, continuous communication, and complex consulting, ensuring your technology supports your business at all times.
Proactive support at a predictable price
Without surprise invoices, your company can control IT costs and budget more effectively. You may even be able to reduce labor costs or reallocate personnel with the cost savings!
system performance & productivity
Instead of waiting for something to break, we work to prevent issues from arising in the first place. With our monitoring and management, we can often predict failures before they occur, ensuring better performance, productivity, & reduced downtime.
Reduced Risk & Burden of Compliance
Many organizations are obligated to meet standards and requirements with their IT initiatives. We are skilled at deciding how to not only comply with these requirements but also mitigate your risk due to our specific industry knowledge.
Expert IT Professionals
Our team will step in to manage your technology newly or will integrate with your IT staff and third party vendors to perform the services traditionally provided by Network Managers, Network Engineers, Systems Analysts, Helpdesk Coordinators, Server Support Specialists, Desktop Support Specialists, and more.
Because every business is unique, we tailor a custom managed services offering to your specific business goals. Here’s a quick snapshot of what a typical Managed IT Services package would include.
Typically, All Managed IT Services Includes...
Help Desk &
System Updates & Device Management
Network Health Reports
A CLOSER LOOK AT EACH MANAGED SERVICE
Put an end to your anxiety over losing your data. Inline continually backs up your data and systems with an automatic backup system that is reliable, and safe.
You can also avoid the risk of an unforeseen catastrophic data loss. In the event of a disaster, you’ll be up and running fast.
With Inline’s cloud computing and data protection, safely cover all the bases for your company, not just its data – our total solution defends your entire system, including systems and email for a full and speedy recovery.
Inline’s email spam filtering service blocks 99 percent of spam and viruses, keeping your inbox clean and your network safe. We also effectively protect your network from evolving web-borne threats through a multi-layered, adaptive web-filtering solution.
Web-filtering doesn’t just protect you from inbound attacks, it constantly monitors outbound traffic alerting our team instantly about the malicious program that is attempting to send out information from within your network.
As a Managed Service Customer, you’ll receive reports to help you understand your overall system health and performance.
Examples of reports include:
- Spam filtering reports
- Device statistics
- Ticketing reports
- and more
LET’S TALK ABOUT SUPPORT
All service requests, issues and incidents are tracked in our centralized ticketing management system. Tickets are created either by one of our proactive, automatic alerts or by a user (one of your staff members).
TICKETS TRIGGERED BY ALERTS
During the on-boarding process, we install a secure software agent on each device that will continuously monitor the device, including uptime, performance, and updates. When the system isn’t functioning properly or requires maintenance, an alert automatically creates a ticket for our technicians, which often gets resolved behind the scenes.
TICKETS SUBMITTED BY USERS
If you or one of your staff members experiences an issue, simply notify our help desk by calling or emailing us. When a call or an email comes to our helpdesk, we keep track of the issue through a service ticket. This allows for email updates and seamless communication throughout the entire process.
Inline also offers a customer portal where users can create their own tickets. Designated users can even review quotes, pull reports and view and pay invoices with a credit card.
Our helpdesk techs are trained around the idea “first-time fix.” That means whenever you send a ticket, we’ll try and fix the problem immediately. If they can’t fix it, we rapidly escalate any issues to more specialist engineering teams to get people working again as quickly as possible.
ONSITE & REMOTE SUPPORT
If our remote support team can’t resolve the issue, they’ll quickly escalate your request and one of our technicians or engineers will help fix the issue on site!
Break the Old “Break-Fix” Service Model
Traditionally, growing businesses treat IT like calling a plumber or electrician – they only called them when something’s broken. A technician would come out, troubleshoot the problem and usually send you a hefty bill for the time spent resolving the issue. The emphasis is on reacting to problems – but in today’s business environment, by the time you are aware of a problem, it’s already too late.
Unlike the old “break-ﬁx” model, we take a more proactive approach.
The idea is to keep on top of your IT situation so that you rarely – if ever – have to worry about losing productivity or not being able to service customers. There’s no need to call us because we’ve proactively resolved any issue that comes up. And if we need to make an onsite visit, we handle it as efficiently and professionally as possible, so we can both get back to work.
frequently asked questions
Inline will monitor and maintain monthly software updates, hardware integrity, server utilization, storage availability, data backups, antivirus protection, event logs, syslogs and more to ensure that maximum overall systems are functioning efficiently and properly.
We’ll also support for all Core, Edge and Perimeter network appliances including Ethernet switches, routers, firewalls, wireless access points, layer 2-transport equipment and any other network devices installed, owned or managed by you.
Our Helpdesk services are available from 7:00 AM to 7:00 PM Monday through Friday.
In the event of an emergency, Inline offers technical support 24 hours a day, 7 days a week, 365 days a year. An emergency means a system-wide failure that affects the entire company or a significant portion of your company.
Our primary help desk team is located in our Longview, Texas office. Our Dallas and Tyler offices can serve as a backup call center in the event of a weather or technical event that would prevent the primary site from receiving calls.
Every businesses’ needs are completely different from the next, that’s why we offer 100% custom packages for any business size or budget. We manage offices as small as two employees up to offices with over 500+ employees. So if you’re a small business, mid-sized business or enterprise level- we’ve got you covered.
For a custom price, please request a free assessment.
PEOPLE ARE WHAT'S IMPORTANT
Sure, we’re here to fix your IT and keep it running optimally, but ultimately, we’re all about helping you and the people in your business succeed. That’s our philosophy and it’s why more than 100 businesses and organizations across the Dallas-Fort Worth Metroplex, East Texas Region and Greater Phoenix Areas rely on Inline Network Integration.