Careers

Job description

We are looking for a qualified field technician with either MSP experience, or systems administration experience. This is an in-office and on-premises opportunity.

Key Skills:

• Operating Systems: Windows OS, Windows Server, Linux, VOIP, VMWare.

• Hardware: Servers, Layer2/Layer3 Iswitching, Layer4/Layer7 Firewalls.

• Software: Windows Server 2012+ R2, IIS, VPN

• Networking: TCP/IP; IPSec, SIP, BGP, DHCP, DNS, HTTP, HTTPS, SSH, VOIP, WiFi.

• English is required

• Strong troubleshooting and reasoning skills

Duties and Responsibilities:

• Performing installations and updates for IT hardware and software systems.

• Manage backups, storage, and retrieval functions of critical data.

• Provide day-to-day support to improve workflow in a dynamic fast-paced environment.

• Maintain and troubleshoot network, network firewalls, network servers.

• Upgrade and maintain computer anti-virus on the network to ensure data security and protection.

• Troubleshoot and resolve computer and other IT equipment problems and malfunctions.

• Maintain and troubleshoot LAN/WAN connectivity issues.

• Deploy, maintain, and troubleshoot VOIP PBX/SBC . **

• Identify and resolve technical issues to reduce downtime.

• Monitor IT systems for proper operation and working conditions.

• Ensure all IT systems are working efficiently and optimally.

• Report all concerns to the IT Director for direction and guidance.

• Perform other tasks as assigned.

Knowledge and Skill Requirements:

• Minimum of 5+ years of experience working in IT Operations including Windows servers knowledge of common tools, methods, and techniques.

• Minimum of 5 years of work experience in networks and/or server monitoring skills.

• Bachelor's degree (B.A./B.S.) from four-year accredited college plus 10 years of professional experience; or five years of related experience. **

• Advanced knowledge of Windows Systems, IIS, Windows Server Fire Wall, TCP/IP.

• Strong experience with and knowledge of routers and network protocols (Cisco, Ubiquiti, SonicWall).

• Experience in network monitoring and implementation.

• Experience in current internet network hardware and software technologies as well as desktop configuration and/or troubleshooting.

• Experience with PC based tools and products, RDP, MS Office suite.

• General understanding DB concepts and MS SQL Server is an advantage.

• Experience working with managed hosting environments and vendors a plus.

• Administration, strong knowledge of production and development environments, and cloud technology (AWS/Azure).

• Extensive storage management experience.

• Written and oral fluency in the English language.

• Industry recognized certifications such as MCSE or CCNP or Network+ or A+, VCP6-7.

Must have valid Driver’s License
Physically able to climb ladder and repetitively lift items weighing up to 40 pounds
Will be regularly using common hand tools such as screwdrivers, scissors, etc.

Job Type: Full-time

Salary: $50K - $65K

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Disability insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

• Paid time off

• Professional development assistance

• Friendly, family oriented work environment

Schedule:

• Monday to Friday

• On call

• Weekend availability

Experience:

• Technical support: 4 years (Required)

Work Location: One location

Job description

Duties and Responsibilities:

Utilize all available resources to prospect for & develop qualified leads for our portfolio of products & services

• Met specific goals & KPIs as outlined by Inline sales management team

• Generate & submit weekly sales reports detailing progress to meeting or exceeding the goals & KPIs that have been identified

• Maintain sales activity in our CRM platform. Familiarity with Microsoft CRM a plus

• Collaborate with our management team to improve marketing materials and expand the company’s marketing presence

• Stay on top of industry trends to identify potential opportunities for company growth

Knowledge and Skill Requirements:

• Employee must have very strong presentation skills and be able to demonstrate our product’s value proposition. This will require a thorough understanding of the features and benefits of our network solutions and manage service offerings. Training will be provided to achieve these skill sets.

• Experience selling MPS solutions a plus

• Experience and successful track record of cold calling to build a successful sales pipeline

• Strong proficiency with Microsoft Excel & ability to use Outlook and other Microsoft 365 applications (Word, PowerPoint, Teams, etc.)

• Exhibit strong business writing skills (example: effective follow up notes)

• Ability to demonstrate efficient time management, work and organizational habits

Qualifications:

• Associates degree or related field required

• 2+ years outside sales experience. Software sales or technology industry experience a plus

• Strong computer skills and understanding of spreadsheet software

• Self-motivated and willing to work in/out of office

• Excellent interpersonal communication skills

• Must be able to pass a background check and drug test

Must have valid Driver’s License

Physically able to climb ladder and repetitively lift items weighing up to 40 pounds

Will be regularly using common hand tools such as screwdrivers, scissors, etc.

Job Type: Full-time

Salary: $45,000 - $60,000 per year + commissions

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Disability insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

• Paid time off

• Professional development assistance

• Friendly, family oriented work environment

Schedule:

• Monday to Friday

Work Location: Tyler/Longview (East Texas) or Dallas